JOB VACANCY - TAPROOM SUPERVISOR

Wild Horse Brewing Co is an independent brewery based in the seaside town of Llandudno on the North Wales coast. Now in our twelfth year, we focus on producing high-quality modern craft beer for drinkers across Wales, North West England and beyond.

We are currently looking for a Taproom Supervisor to join our team at our taproom space alongside our brewery in Llandudno. This is an exciting opportunity for an experienced hospitality professional to take on a supervisory role within a growing independent business and help deliver a standout, beer-led experience for our customers.

The successful candidate will be a confident, hands-on supervisor with a passion for great beer and great service. You’ll enjoy working with people, leading by example behind the bar, and supporting the Taproom Manager in maintaining high standards across customer experience, team support and day-to-day operations.

Wild Horse Brewing Co is an Equal Opportunities employer and an accredited Living Wage Foundation employer. We welcome applications from people of any background, ethnic or national origin, gender identity, or sexual orientation. As a business, we aim to create a positive work-life balance for all our employees and take a proactive approach to staff welfare and wellbeing.

DUTIES AND KEY RESPONSIBILITIES TO INCLUDE
• Delivering outstanding customer service, serving draught beers and other drinks to the highest standards
• Acting as duty supervisor during assigned shifts, including opening and closing the taproom when required
• Creating a welcoming, friendly atmosphere and ensuring customers have a consistently great experience
• Operating our till system and entering orders accurately
• Promoting craft beer, local producers, and the Wild Horse brand
• Maintaining a high standard of cleanliness and presentation throughout the taproom
• Maintaining the cellar to a high standard and ensuring the bar is organised and fridges are well stocked
• Supporting the Taproom Manager with basic administrative and bar management tasks
• Creating and reposting social media stories when on shift and responding to basic customer queries
• Assisting with the running of taproom events, with opportunities for paid overtime (e.g. private hire events)
• Carrying out other taproom housekeeping and duties as required

PERSON SPEC
The ideal candidate will:
• Have at least two years of previous supervisory experience, preferably within hospitality or a similar customer-facing environment
• Have exceptional customer service and people skills
• Demonstrate a genuine interest and passion for great local producers and independent brands
• Take an organised, structured approach to work with strong attention to detail
• Have excellent communication skills and approach work with honesty and integrity
• Be able to multi-task and manage the challenges of a fast-paced, evolving environment
• Be IT literate and confident learning new software systems
• Have a positive, proactive attitude towards work
• Have the right to live and work in the UK

Other ‘nice to haves’ include:
• Relevant qualifications (e.g. bar management, cellar management, personal license, Cicerone, etc.)
• An interest in learning to deliver brewery tours and sharing the Wild Horse story with customers
• Experience managing business social media accounts
• An interest in photography or videography
• An interest in the creative side of craft beer, including contributing new beer ideas and label artwork concepts
• The ability to communicate in Welsh

We know that sometimes people can be put off applying for a job if they don’t tick every box.  If you’re excited about working for us and feel you have most of the skills or experience we’re looking for, please go ahead and apply - we’d love to hear from you.

WORKING HOURS
• 33 hours per week
• Shifts primarily Thursday to Saturday, usually between 11:00am and 10:30pm
• Additional hours may be available for events

PAY / BENEFITS
• £13.75 per hour
• Full-time equivalent of 5.6 weeks (28 days) holiday including bank holidays, increasing with length of service
• Company pension contributions
• Staff uniform (t-shirts, hoodies, etc.) and any required PPE
• Staff kitchen and breakout area with locally roasted coffee and tea provided
• Generous Wild Horse beer allowance and staff discount
• Private medical insurance (after probationary period)
• Cycle to Work scheme (after probationary period)
• Paid training to support career development

APPLICATION PROCESS
Please click here to submit your application. As part of the application form, you will be asked 4 questions about yourself and need to submit your CV in PDF format.

Application deadline: Sunday 31st May 2026
Interviews:  3rd/4th June 2026
Start date: 18th June 2026, or as soon as the successful candidate is available

If you have any questions about the role or how we work please get in touch via taproom@wildhorsebrewing.co.uk.