BREWERY SHOP OPENING HOURS, DRAFT BEER AVAILABILITY AND GROWLER REFILLS
Our shop opening hours are changing. From the week commencing September 4, the brewery shop will open between midday and 4pm on Fridays. This is in addition to our existing hours of 12-6pm on Thursday afternoons and 9am-1pm on Saturdays. Although we have always tried to be around on Fridays it hasn’t always been possible. Since taking on some extra staff earlier in the year we now feel able to officially commit to being here on a Friday afternoon.
However, after some agonising, we have decided that draft beer will NOT be available at the brewery before the shop opens at midday on Thursdays. While we love receiving visitors, as a working brewery with a full production and packaging schedule it is not always possible to give customers the time we would like. In recent weeks, this has meant that, on a couple of occasions, we have failed to reach the high level of customer service we set ourselves. If someone is going to make the effort to visit our brewery to talk to us about, and sample, our beer, we want to do what we can to make their experience a positive one. Unfortunately, it is hard for us to do so if we are in the middle of an all-hands-to-the-pump bottling run or at a crucial stage of a brew.
Our brewery shop is important to us, not least because it allows us to get direct feedback from beer drinkers on the spot. Macro-brewers the world over would do anything for that level of customer interaction. However, the shop was never intended to be an open-all-hours element of the business. By only pouring beer during our shop opening hours – whether it is growler fills, samples or drinks over the bar – and committing resources to those set opening hours, we hope that no-one will ever leave the brewery feeling short-changed.
Brewery Shop Opening Hours (4 September 2017 onwards):
Thursday 12pm – 6pm
Friday 12pm – 4pm
Saturday 9am – 1pm